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Welcome Back to School. This page is a way for us to pass along useful technical tips learned over the last 6 years of WESPaC use. As well as providing updated information as the product changes. Any new technical notices will be posted in the latest information section at the top. A permanent part of this page will be links to the Citrix clients and District WESPaC URL’s. As well as the WSIPC down time schedule and Workstation requirement at the bottom of the page. Latest Information
The Official
Citrix client for both PC/MAC computers is a version 10 client. I have included
links at the bottom of the page. Citrix portal PC tips For user who do not have Citrix installed please click on the correct link at the bottom of the page. Amazing as it is we keep finding users with Version 6 Citrix clients. At this time everyone should be using a Citrix version 10.xx client. I strongly recommend updating to this Citrix client which provide several benefits to Citrix printing and connectivity. Version 10 Citrix also has a Universal printer for printing to hard to match printers. This gets around issues with matching drivers we have had in the past. Contact me for details on how to use this. Citrix ICA file not found. This message is usually an easy fix. The solution involves going into IE / Tools / Internet Options, and selecting delete files in the Temporary Internet Files section and restart IE. If this does not fix the problem please have your tech staff contact JC Sain at NWRDC to further troubleshoot this problem. Citrix portal MAC tips For users who do not have Citrix installed please contact your district technical staff for installation. It is critical to get the right Citrix client to match your OS X operating system. Please refer to the correct link below. Updating MAC OS 10.3 or higher to the version 10 client from version 7 is strongly recommended. Version 10 also restores some printing options lost in version 7. MAC OS 10.2 clients are considered twilight for support and have only ver 7 as an option. So I again strongly recommend getting the latest OS X Citrix client. NOTE: on the latest version of Citrix with the most recent Fire Fox update you will want to change the ICA client Editor network setting back to TCP/HTTP. In previous versions only TCP was used and TCP/HTTP caused problems. Using Safari with Citrix. While Safari works with the EA+ product for teachers. Safari will not work properly with Citrix. Citrix and Safari do not work well together and the most obvious problem is users cannot print to their local printers from Citrix. Fire Fox is also on the workstation guidance listing and would be my browser of choice for both EA+ and Citrix. Down time schedule 2008-2009
September 13,
2008 WESPaC Links to remember Bookmark website Below is a listing of all WESPaC district links and bookmark sites for all of NWRDC’s districts. If you need an URL for please find your districts Bookmark page and copy the URL you need. http://bookmark.nwrdc.wa-k12.net Recently the Bookmark site has been updated to include links to Citrix clients for several computer operating systems. I have included the text of this new section below. Works Station Requirements Select this link for a printable WSIPC workstation requirements file Current Citrix client installation links. Sorted by operating system.
Windows 2000, XP, 2003, Vista
MAC OS 10.2.8
MAC OS 10. 4 and
10.3
J.C. Sain – ASP Infrastructure Support Analyst Northwest Regional Data Center 2121 W Casino Rd. Everett, WA. 98204-1472
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