This page is a way for us to pass along useful technical tips as well as providing updated information as the product changes. Any new technical notices will be posted in the latest information section at the top. A permanent part of this page will be links to the Citrix clients and District WESPaC URL’s. As well as the WSIPC Release schedule and Workstation requirements at the bottom of the page.

Latest Information

The Official Citrix client for PC computers is version 11.   I have included links at the bottom of the page. As well as the new workstation requirements and MAC Citrix instructions in that section.

When working with Firewalls/Filters and other network appliances I would like to remind everyone that Citrix uses both TCP 1494 and 2598 ports.

Adobe Connect

 The Skyward product is becoming more Web enabled. To retain the ability to shadow users and assist them within the web client we are using the Adobe Connect tool. To be able to do so requires a flash add-in. To speed up the connection process it would help to preload this add-in. To test your connection the WSIPC Connect page and check for the client use the connection test link. I know some of you already use Connect others who have questions about this process and would like a demo please contact me.

Link to the most current Windows or Mac Adobe Connect Add-In:
https://na1.connect.acrobat.com/common/help/en/support/downloads.htm  Test your connection: https://connect.wsipc.org/common/help/en/support/meeting_test.htm 
 

Some districts may need to make a hole in the Fire Wall to the WISPC Adobe Connect server. I have included the server address and port information.

connect.wsipc.org 152.157.6.3
TCP 80 (HTTP), TCP 1935 (RTMP), and TCP 443 (SSL) – all outgoing

WSIPC has also provided a test link to see if the connection is working and the client has the necessary Flash player and Add-in:

http://connect.wsipc.org/common/help/en/support/meeting_test.htm
Running this test will also prompt for the Add-in install if it’s not present.

Most should already meet the basic requirements for hardware and software with the following additional requirements. The Connect Add-in is installed per user. Unfortunately there is no pre-install link I can provide other than the test process above.  Each user will need to be able to install this Add-in or have tech install it when the user is logged in. If it is not pre-installed then the user needs to have permission enough to install it the first time they need Connect support. Most districts users already have the capacity to do this. Others will need to install Flash and the Add-in installed for them.

  • Adobe Flash Player 8 or later
  • Adobe connect Add-in.
  • Cookies enabled for the connect.wsipc.org site.

Citrix portal PC tips

For users who do not have Citrix installed please contact your district technical staff for installation. Or refer to the linked Document here.

As of July 2009 everyone should be using a Citrix version 11.xx client. It is now the only client WSIPC recognizes due to some problems with transcript printing in Version 9.

https://www1.wsipc.wa-k12.net/clients/en/ica32/XenAppWeb.msi

Version 11 Citrix also has a Universal printer for printing to hard to match printers. This gets around issues with matching drivers we have had in the past. Contact me for details on how to use this.

Citrix ICA file not found.   This message is usually an easy fix. The solution involves going into IE / Tools / Internet Options, and selecting delete files in the Temporary Internet Files section and restart IE. If this does not fix the problem please have your tech staff contact J.C. Sain at NWRDC to further troubleshoot this problem.

Citrix portal MAC tips

When Citrix released a new client for the MAC we initially had some issues with its use and the new Dazzle feature. At this point I recommend all PC and MAC users to be on version 11. In testing this version 11 client works well with Safari (more testing is needed to change the workstation requirements) allowing you to print which was not previously possible. It also has done away with the lone mapped “MAC printer”. It now seems to map all the local printers into Citrix so they are easier to find. It does not mean we won’t still have driver issues but its an improvement in the interface.

 MAC users please refer to the linked document for the installation link and directions. It is very important that you not run Dazzle and follow the steps to uninstall it.

For users who do not have Citrix installed please contact your district technical staff for installation. Please refer to the correct link below.

MAC OS 10.3 or higher are currently the only recommended versions with 10.3 being in twilight. Version 11 should be the only version for the MAC and helps fix some connectivity issues.

NOTE: on the latest version of Citrix with the most recent Fire Fox update you will want to change the ICA client Editor network setting back to TCP/HTTP. In previous versions only TCP was used and TCP/HTTP caused problems.

Using Safari with Citrix.

While Safari works with the EA+ product for teachers. Safari will not work properly with Citrix. Citrix and Safari do not work well together and the most obvious problem is users cannot print to their local printers from Citrix.  Firefox is also on the workstation guidance listing and would be my browser of choice for Citrix.

Down time schedule 2009-2010
February 6,
March 13-14,
April 10,
May 8,
June 5,
July 10,
August 14-15

WESPaC Links to remember:

Bookmark website - Below is a listing of all WESPaC district links and bookmark sites for all of NWRDC’s districts.  If you need an URL for please find your districts Bookmark page and copy the URL you need.

http://bookmark.nwrdc.wa-k12.net

Recently the Bookmark site has been updated to include links to Citrix clients for several computer operating systems. I have included the text of this new section below.

Works Station Requirements

Select this link for a printable WSIPC workstation requirements file

Current Citrix client installation links. Sorted by operating system.

Citrix Clients:

 

Use the links below to download the Citrix client for your operating system.

Windows 2000, XP, 2003, Vista 
 https://www1.wsipc.wa-k12.net/clients/en/ica32/XenAppWeb.msi

Mac OS 10.3.x, 10.4.x, 10.5.x
 https://www1.wsipc.wa-k12.net/clients/en/icamacosx/macICA_OSX.dmg.zip

J.C. Sain – ASP Infrastructure Support Analyst
 jsain@nwrdc.net

Northwest Regional Data Center

2121 W Casino Rd.

Everett, WA.  98204-1472

 

 

  
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